{"id":2633,"date":"2020-07-06T13:06:56","date_gmt":"2020-07-06T13:06:56","guid":{"rendered":"https:\/\/bssrdf.com\/?post_type=manual_documentation&#038;p=2633"},"modified":"2020-12-21T17:11:10","modified_gmt":"2020-12-21T16:11:10","slug":"client-error-unsupported-keyshot-version","status":"publish","type":"manual_documentation","link":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/","title":{"rendered":"Client Error: Unsupported KeyShot Version"},"content":{"rendered":"\n<p class=\"has-very-light-gray-background-color has-background\"><strong>Reason:&nbsp;<\/strong>Your current floating license&nbsp;does not support the version of KeyShot that you are trying to open.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ClientError:UnsupportedKeyShotVersion-HowToFixIt:\">How To Fix It:<\/h2>\n\n\n\n<p><strong>1.<\/strong>&nbsp;Send an email to&nbsp;<a href=\"mailto:license@luxion.com\">license@luxion.com<\/a>&nbsp;describing the error message. You will want to attach the&nbsp;<em>Luxion.log<\/em>&nbsp;and your current license file found in the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/luxion-license-server-installation\/\" data-type=\"manual_documentation\" data-id=\"2546\">License folder.<\/a><\/p>\n\n\n\n<p><strong>2.<\/strong>&nbsp;Once you receive your new license file, follow the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/keyshot-pro-floating-installation\/\" data-type=\"manual_documentation\" data-id=\"2584\">license replacement<\/a>&nbsp;instructions.<\/p>\n\n\n\n<p><strong>3.<\/strong>&nbsp;&nbsp;If KeyShot is not connecting to the server automatically, change the Server information manually:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>PC: Editing the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-looping-prompt\/edit-registry-pc\/\" data-type=\"manual_documentation\" data-id=\"2627\">registry entry<\/a><\/li><li>Mac: Editing the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-looping-prompt\/environment-variable-mac\/\" data-type=\"manual_documentation\" data-id=\"2629\">environment variable.<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"author":29916,"featured_media":0,"parent":2614,"menu_order":5,"template":"","manualdocumentationcategory":[13],"manual_doc_tag":[],"class_list":["post-2633","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-keyshot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Error: Unsupported KeyShot Version - KeyShot 11 Manual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Error: Unsupported KeyShot Version - KeyShot 11 Manual\" \/>\n<meta property=\"og:description\" content=\"Reason:&nbsp;Your current floating license&nbsp;does not support the version of KeyShot that you are trying to open. How To Fix It: 1.&nbsp;Send an email to&nbsp;license@luxion.com&nbsp;describing the error message. You will want to attach the&nbsp;Luxion.log&nbsp;and your current license file found in the&nbsp;License folder. 2.&nbsp;Once you receive your new license file, follow the&nbsp;license replacement&nbsp;instructions. 3.&nbsp;&nbsp;If KeyShot is not [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/\" \/>\n<meta property=\"og:site_name\" content=\"KeyShot 11 Manual\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-21T16:11:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/client-error-unsupported-keyshot-version\\\/\",\"url\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/client-error-unsupported-keyshot-version\\\/\",\"name\":\"Client Error: Unsupported KeyShot Version - KeyShot 11 Manual\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/#website\"},\"datePublished\":\"2020-07-06T13:06:56+00:00\",\"dateModified\":\"2020-12-21T16:11:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/client-error-unsupported-keyshot-version\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/client-error-unsupported-keyshot-version\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/client-error-unsupported-keyshot-version\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Installation\",\"item\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pro Floating Installation\",\"item\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Pro Floating Troubleshooting\",\"item\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/manual\\\/installation\\\/pro-floating-installation\\\/pro-floating-troubleshooting\\\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Client Error: Unsupported KeyShot Version\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/#website\",\"url\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/\",\"name\":\"KeyShot 11 Manual\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/manual.keyshot.com\\\/keyshot11\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Client Error: Unsupported KeyShot Version - KeyShot 11 Manual","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/","og_locale":"en_US","og_type":"article","og_title":"Client Error: Unsupported KeyShot Version - KeyShot 11 Manual","og_description":"Reason:&nbsp;Your current floating license&nbsp;does not support the version of KeyShot that you are trying to open. How To Fix It: 1.&nbsp;Send an email to&nbsp;license@luxion.com&nbsp;describing the error message. You will want to attach the&nbsp;Luxion.log&nbsp;and your current license file found in the&nbsp;License folder. 2.&nbsp;Once you receive your new license file, follow the&nbsp;license replacement&nbsp;instructions. 3.&nbsp;&nbsp;If KeyShot is not [&hellip;]","og_url":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/","og_site_name":"KeyShot 11 Manual","article_modified_time":"2020-12-21T16:11:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/","url":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/","name":"Client Error: Unsupported KeyShot Version - KeyShot 11 Manual","isPartOf":{"@id":"https:\/\/manual.keyshot.com\/keyshot11\/#website"},"datePublished":"2020-07-06T13:06:56+00:00","dateModified":"2020-12-21T16:11:10+00:00","breadcrumb":{"@id":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/client-error-unsupported-keyshot-version\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/manual.keyshot.com\/keyshot11\/"},{"@type":"ListItem","position":2,"name":"Installation","item":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/"},{"@type":"ListItem","position":3,"name":"Pro Floating Installation","item":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/"},{"@type":"ListItem","position":4,"name":"Pro Floating Troubleshooting","item":"https:\/\/manual.keyshot.com\/keyshot11\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/"},{"@type":"ListItem","position":5,"name":"Client Error: Unsupported KeyShot Version"}]},{"@type":"WebSite","@id":"https:\/\/manual.keyshot.com\/keyshot11\/#website","url":"https:\/\/manual.keyshot.com\/keyshot11\/","name":"KeyShot 11 Manual","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/manual.keyshot.com\/keyshot11\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manual_documentation\/2633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/users\/29916"}],"version-history":[{"count":0,"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manual_documentation\/2633\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manual_documentation\/2614"}],"wp:attachment":[{"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/media?parent=2633"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2633"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/manual.keyshot.com\/keyshot11\/wp-json\/wp\/v2\/manual_doc_tag?post=2633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}