{"id":2616,"date":"2020-07-06T12:48:47","date_gmt":"2020-07-06T12:48:47","guid":{"rendered":"https:\/\/bssrdf.com\/?post_type=manual_documentation&#038;p=2616"},"modified":"2022-02-10T09:22:07","modified_gmt":"2022-02-10T08:22:07","slug":"server-error-invalid-mac-address-hostid","status":"publish","type":"manual_documentation","link":"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/server-error-invalid-mac-address-hostid\/","title":{"rendered":"Server Error: Invalid Mac Address (HostID)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 ez-toc-wrap-right counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">On this page<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a314c2b0eb61\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ffffff;color:#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ffffff;color:#ffffff\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a314c2b0eb61\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/server-error-invalid-mac-address-hostid\/#How_To_Fix_It\" >How To Fix It:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/server-error-invalid-mac-address-hostid\/#On_Windows_PC\" >On Windows PC<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/server-error-invalid-mac-address-hostid\/#On_Mac_OS_X\" >On Mac OS X<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p class=\"has-very-light-gray-background-color has-background\"><strong>Reason:<\/strong>&nbsp;The Mac Address (or HostID) in the license file does not match your computer\u2019s&nbsp;<strong>active<\/strong>&nbsp;mac address (or HostID).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ServerError:InvalidMacAddress(HostID)-HowToFixIt:\"><span class=\"ez-toc-section\" id=\"How_To_Fix_It\"><\/span>How To Fix It:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-windows-pc\"><span class=\"ez-toc-section\" id=\"On_Windows_PC\"><\/span>On Windows PC<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1.<\/strong>&nbsp;Open your license file with any text editor (e.g. Notepad,&nbsp;<a href=\"https:\/\/notepad-plus-plus.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Notedpad ++<\/a>) and look at the SERVER line. &nbsp;Make a note of the expected Mac Address. &nbsp;This is a 12-digit hexadecimal number.<\/p>\n\n\n\n<p><strong>2.<\/strong>&nbsp;&nbsp;Launch the Command prompt (<em>cmd.exe<\/em>) and type the following command: <code>&nbsp;<em>ipconfig \/all<\/em><\/code><\/p>\n\n\n\n<p>Press&nbsp;<em>Enter<\/em>&nbsp;and you will see a list of devices; each listed with its corresponding mac address (aka Physical Address).<\/p>\n\n\n\n<p><strong>3<\/strong>.&nbsp;Once you find a match for the mac address in your license file, you will want to turn on\/connect that device (i.e. turn on Wi-Fi and connect to a network or connect ethernet cable).<\/p>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column info-box gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<h6 class=\"wp-block-heading\" id=\"note\">Note<\/h6>\n\n\n\n<p>If you found a typo in the license file or wish to use another device, then skip to&nbsp;<strong>step 6&nbsp;<\/strong>below.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><strong>4.<\/strong>&nbsp;&nbsp;Close and re-open Luxion License Server Configurator. &nbsp;Then,&nbsp;click&nbsp;<em>Start Server<\/em>&nbsp;in the&nbsp;<em>Install License<\/em>&nbsp;tab.<\/p>\n\n\n\n<p><strong>5.<\/strong>&nbsp;Click&nbsp;<em>Service Status<\/em>. Your license server\u2019s status will appear in the service status window. The service status window will tell you how many seats are available and how many seats have been issued. &nbsp;You can now open KeyShot on your client computer (ignore&nbsp;<strong>steps 6<\/strong>&nbsp;and&nbsp;<strong>7<\/strong>&nbsp;below).<\/p>\n\n\n\n<p><strong>6.<\/strong>&nbsp;&nbsp;If it does not start, you will need a new license file. &nbsp;Send&nbsp;an email to&nbsp;<a href=\"mailto:license@luxion.com\">license@luxion.com<\/a>&nbsp;describing the error. Please make sure to specify which Mac Address to use in your new license. &nbsp;Also, you will want to attach your current license file to your email.<\/p>\n\n\n\n<p><strong>7.<\/strong>&nbsp;Once you receive your new license file, you can follow the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-advanced-setup\/replace-license-file\/\" data-type=\"manual_documentation\" data-id=\"2670\">license replacement<\/a>&nbsp;instructions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"on-mac-os-x\"><span class=\"ez-toc-section\" id=\"On_Mac_OS_X\"><\/span>On Mac OS X<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>1.<\/strong>&nbsp;Click&nbsp;<em>OK<\/em>&nbsp;and go to the&nbsp;<em>Request License<\/em>&nbsp;tab. &nbsp;Make a note of the Mac Address.<\/p>\n\n\n\n<p><strong>2.<\/strong>&nbsp;Open your&nbsp;<em>System Preferences<\/em>&nbsp;application.<\/p>\n\n\n\n<p><strong>3.<\/strong>&nbsp;Go to&nbsp;<em>Network<\/em>&nbsp;and select a device:&nbsp;<em>Ethernet<\/em>&nbsp;or&nbsp;<em>Wi-Fi<\/em>.<\/p>\n\n\n\n<p><strong>4.<\/strong>&nbsp; Click&nbsp;<em>Advanced, Hardware<\/em>&nbsp;for that device and check the Mac Address. &nbsp;Once you find a match for the mac address in&nbsp;<strong>Step 1&nbsp;<\/strong>above, you will want to turn on\/connect that device (i.e. turn on Wi-Fi and connect to a network or connect ethernet cable).<\/p>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column info-box gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<h6 class=\"wp-block-heading\" id=\"note\">Note<\/h6>\n\n\n\n<p>If you found a typo in the license file or wish to use another device, then skip to&nbsp;<strong>step 7&nbsp;<\/strong>below.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><strong>5.<\/strong>&nbsp;&nbsp;Close and re-open KeyShot License Manager. &nbsp;Then,&nbsp;click&nbsp;<em>Start Server<\/em>&nbsp;in the&nbsp;<em>Install License<\/em>&nbsp;tab.<\/p>\n\n\n\n<p><strong>6.<\/strong>&nbsp;Click&nbsp;<em>Service Status<\/em>. Your license server\u2019s status will appear in the service status window. The service status window will tell you how many seats are available and how many seats have been issued. &nbsp;You can now open KeyShot on your client computer (ignore&nbsp;<strong>steps 7<\/strong>&nbsp;and&nbsp;<strong>8<\/strong>&nbsp;below).<\/p>\n\n\n\n<p><strong>7.<\/strong>&nbsp;&nbsp;If it does not start, you will need a new license file. &nbsp;Go back to&nbsp;<em>KeyShot License Manager<\/em>&nbsp;and fill the request form. &nbsp;Click&nbsp;<em>Email<\/em>&nbsp;and send an email to&nbsp;<a href=\"mailto:license@luxion.com\">license@luxion.com<\/a>&nbsp;describing the error. Please make sure to specify which Mac Address to use in your new license. &nbsp;Also, you will want to attach your current license file to your email.<\/p>\n\n\n\n<p><strong>8.<\/strong>&nbsp;Once you receive your new license file, you can follow the&nbsp;<a href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-advanced-setup\/replace-license-file\/\" data-type=\"manual_documentation\" data-id=\"2670\">license replacement<\/a>&nbsp;instructions.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":29916,"featured_media":0,"parent":2614,"menu_order":1,"template":"","manualdocumentationcategory":[13],"manual_doc_tag":[],"class_list":["post-2616","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-keyshot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Server Error: Invalid Mac Address (HostID) - KeyShot 10 Manual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/manual.keyshot.com\/keyshot10\/manual\/installation\/pro-floating-installation\/pro-floating-troubleshooting\/server-error-invalid-mac-address-hostid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Server Error: Invalid Mac Address (HostID) - KeyShot 10 Manual\" \/>\n<meta property=\"og:description\" content=\"Reason:&nbsp;The Mac Address (or HostID) in the license file does not match your computer\u2019s&nbsp;active&nbsp;mac address (or HostID). How To Fix It: On Windows PC 1.&nbsp;Open your license file with any text editor (e.g. Notepad,&nbsp;Notedpad ++) and look at the SERVER line. &nbsp;Make a note of the expected Mac Address. &nbsp;This is a 12-digit hexadecimal number. 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How To Fix It: On Windows PC 1.&nbsp;Open your license file with any text editor (e.g. Notepad,&nbsp;Notedpad ++) and look at the SERVER line. &nbsp;Make a note of the expected Mac Address. &nbsp;This is a 12-digit hexadecimal number. 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